I just want my camera

March 29, 2010

Mr. S. Robson Walton, CEO

Walmart

702 South West Eighth Street

Bentonville, Arkansas

fax: 501 273.4053

Order # xxxxxxxxxx

Mr. Walton,

I am writing to call your attention to a problem with placing an order from your website walmart.com.  I live in a small rural community that does not provide USPS (postal service) for home delivery.  We are required to have a P O Box for postal delivery.  In fact, the USPS data base does not even recognize our home address as an address.  This makes it impossible for us to have mail “forwarded” from the home address to the P O Box. 

This address anomaly creates problems when ordering on your website because your system  will not allow both a street address and a P O Box number to be entered. Your system does not indicate how an item is shipped. Without this information, I do not know which address is needed. 

On Sunday, March 28, I placed an order and used my home address.  I immediately began an email correspondence with your customer service department and received a call back from lovely ladies in your customer service department.  I think, however, they were not totally comprehending what I was telling them. Actually most folks are quite amazed that we don’t have USPS home delivery here, so don’t be too hard on them. They did a wonderful and pleasant job of presenting your canned options.

Mr. Walton, telling me that they would be happy to refund my money and then I could just go to the store and buy the desired item does not help – it’s over a 50 mile drive one way to the nearest Walmart. And no I don’t want a refund and then have to reorder with the “other address.” And no, I cannot just go to the post office and tell them that I’m expecting a delivery to my house and they should just put it in my P O Box.  Why not? Because that piece of mail is sorted in a larger post office several hundred miles from here and it won’t even come here because my home address does not exist in their data base.  So, the order will be returned as “undeliverable”.

Do you see my dilemma? Can you help me out here?  Can you fix that glich in your website? Can you get me my camera? 

Really, the Bottom  line for me:  I JUST WANT MY CAMERA BY APRIL 6^TH

Best regards,

Maria